UBA Bank Graduate Recruitment 2019 and How to Apply Online


UBA Bank Graduate RecruitmentThe United Bank for Africa Plc (UBA) invites applications from suitably qualified candidates to fill the following graduate and experienced positions:

UBA Bank Graduate Recruitment 2019.

The United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

In 2005, UBA was born through one of the biggest mergers on the African continent capital markets with the business combination with Standard Trust Bank (STB) Plc. From the merger UBA has emerged as a Pan-African provides a full range of solutions and services that span the full value chain from retail to corporate. UBA is also the acclaimed leader in electronic payments in the sub-region.

UBA Bank Graduate Recruitment Application Form.

We are recruiting to fill the following vacant positions below:

1. Graduate Inbound Officer – UBA Bank Graduate Recruitment 2019.

Job Title: Inbound Officer

Reference #: CFCIO-HAUSA
Location: Victoria Island, Lagos
Contract Type: Permanent
Job Functions: Call Centre
Industries: Banking / Finance & Investment


One-stop shop for customers:

  • Our prime responsibility is to answer inbound/branch calls and assist customers with their enquiries, request & complaints.
  • To understand customer’s complaint/request and close as First Time Resolution (FTR) and escalate where necessary.
  • To ensure customer satisfaction is achieved in every interaction recorded.

Deliver exceptional customer experience:

  • To provide feedback regularly on the effectiveness and soundness of policies and procedures of the customer service department.
  • To utilize the information as much as possible in business opportunities and trends.
  • To provide individualized customer service of high-standard professional level to each and every customer

Safeguarding customer’s funds:

  • Attending to Blockcard requests and deactivating e-channels where customers have compromised their accounts.
  • To prevent/minimize fraud across delivery channels as well as reduce the level of internal and occupational fraud.
  • Proactively reviewing and monitoring of suspicious/fraudulent transactions reported by customers which is reported to FraudhelpDesk unit.

Voice of customers:

  • To serve as a Voice of Customer to the Bank by identifying unusual trends affecting the customers.
  • Ensuring both positive and negative feedback from customers is provided to the management for further review


  • First degree in any discipline.
  • Masters’ Degree or a professional qualification will be an advantage


  • 0-1 year work experience
  • Fresh graduate with passion for customer service


  • Language – Ability to communicate effectively in HAUSA
  • Strong working knowledge of MS suite and the ability to multitask

Application Closing Date
31st January, 2019

How to Apply
Interested and qualified candidates should:
Click here to apply online

2. POS Support Officer – UBA Graduate Recruitment.

Job Title: POS Support Officer

Reference #: POS0119
Location: Lagos Island, Lagos
Contract Type: Permanent
Job Functions: Banking,Information Technology
Industries: Banking / Finance & Investment


  • POS Support is a role in the Digital Banking Services Department of the IT Group of the Bank.


  • Takes responsibility for understanding internal and external client requirements and coordination of the fulfillment of those requirements working with other IT service delivery functions where necessary
  • Mandate verification
  • Generating TID and MID
  • New request set-up on CTMS and switches
  • Writing script for upload on Finacle database by DBA team
  • Engaging necessary teams for set up on TAMS and switches
  • Engaging PTSP for terminal configuration and deployment
  • Preparation of dispatch documents for terminals going upcountry
  • Post verification closure
  • International card acceptance request
  • Consumables/SIMs request
  • Updating the Alert portal with transaction download
  • Returned settlement processing
  • New Refreshed Template/Database update
  • Change/Modification request processing
  • Access and Alerts request processing
  • CBN monthly report generation
  • Settlement issue resolution
  • Support issues (routing error, visa, faulty terminals, etc.)
  • Business Office PIN POS (Configure, repairs and dispatch)
  • Monitoring (active, inactive, re-map, etc.)
  • PM data update
  • Delete and Enable request processing
  • POS Inventory and Store keeping
  • TAMS Support
  • Execute efficient POS and channels support services in line with agreed SLAs
  • Manage IT-Business communication in a way to promote both innovation and operational initiatives of IT and keep customers informed about IT services
  • Perform other duties as may be assigned by TL, POS Services team.


  • Education: First degree in Computer Science/Engineering, Systems Engineering or Operational Sciences.
  • A second degree in any of the disciplines or technical certifications will enhance performance
  • Grade: OND/HND
  • Experience: 1 year relevant experience in Banking Operations
  • Skills: Experience in resolving issues related to POS will be an advantage.

Application Closing Date
31st January, 2019

How to Apply
Interested and qualified candidates should:
Click here to apply online

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